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Notes on travel distribution
Net rates, supplier integration, margins and the operational detail that decides whether a booking desk is profitable. Written for people who do this for a living.
The hidden cost of legacy booking systems
The licence fee is the part you can see. The expensive parts are the twenty minutes per quote and the supplier you never added.
Read 2 min readOne API vs. five suppliers: the integration maths
Every wholesaler you integrate directly is a permanent maintenance liability. Here is how the cost curve actually behaves.
Read 2 min readWhy 24/7 support is a margin question, not a cost line
Disruption does not respect office hours. What happens between 6pm and 9am decides whether a client rebooks with you.
Read 2 min readNDC and GDS: what actually changed for agencies
Airlines moved content behind NDC and agencies were told everything would change. Most of what matters is narrower and more practical than the noise suggested.
Read 2 min readHow to evaluate a B2B travel supplier in two weeks
Rate sheets are marketing. Fill rate, amendment behaviour and out-of-hours escalation are the numbers that predict whether you will be happy in a year.
Read 2 min readFree to join
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