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Notes on travel distribution
Net rates, supplier integration, margins and the operational detail that decides whether a booking desk is profitable. Written for people who do this for a living.
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The hidden cost of legacy booking systems
The licence fee is the part you can see. The expensive parts are the twenty minutes per quote and the supplier you never added.
Read 2 min readWhy 24/7 support is a margin question, not a cost line
Disruption does not respect office hours. What happens between 6pm and 9am decides whether a client rebooks with you.
Read 2 min readFree to join
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